Introduction
QGMG Privacy Policy applies to all personal information collected by QGMG Pty Ltd (“QGMG”) both on and offline. This policy will explain how we collect your information, why we collect this information, how we intend to use this information, and what controls you have over our use of your information.
QGMG is committed to complying with Commonwealth Legislation governing privacy or personal information by businesses and to protecting and safeguarding your privacy when you deal with us.
Collection of Information
We do not collect or use any personal information on visitors to our website, through the use of “cookies” or other software or hardware techniques. We look at the number of hits the website receives and keep track of the domains from which this website is accessed. To determine what our users are interested in, we may also look at the frequency of search words used in connecting you to this website
Some information provided to us is considered personal or private. Without these details we would not be able to provide our business services to their full potential. We will only collect such personal information if it is necessary for any of our business activities.
Personal information is collected by QGMG in the following ways online:
- When you contact QGMG or make an enquiry
- When you contact any member of staff at QGMG’s clinics
At or before the time at which you give away your personal details we will make every effort to ensure that you are understanding of who we are, the fact that you are able to gain access to the information held about you, the purpose of the collection, the types of organisations to which we usually disclose the information collected about you, any laws requiring the collection of the information and the main consequences for you if all or part of the information is not collected.
The new Privacy Legislation has been enacted which requires your consent to gather medical information. The information to which we refer includes details of your medical condition, your personal details such as address and telephone number and the forms and questionnaires which you complete to assist in the assessment of your condition.
The reason that the information is gathered is mainly to help us provide the most comprehensive health care possible. The settings in which this information may be accumulated or released include the following:
1. Communication with others involved in your care.
- Your referring doctor will receive a letter outlining the outcome of your consultation.
- At some point specific therapists or specialists who are also involved directly in your care may benefit from this knowledge also.
2. Administration
- For the efficient running of our practice (and by law) we need to maintain records of your contact details and of our billing for medical services. On rare occasions this information may be released to a collection agency if necessary.
3. Research and Education
- The QGMG doctors are active in medical research and in the education of other doctors about Rehabilitation and Geriatric Medicine. Where medical research is involved, the details of your condition may be required for a specific research project. Information regarding your condition may be combined with the information gained from other patients with similar problems and this may then be analysed to assist in providing the best possible treatment. Medical information gathered in this way is anonymous – all information is de-identified before inclusion in any research data and you will not be able to be identified.
- Also, certain conditions may offer valuable teaching opportunities for other doctors. Photographs may be taken of your x-rays and presented, for instance, at an educational meeting attended only by medical professionals. Again you will not be recognisable by the material presented. The main reason for medical teaching is to ensure that the highest quality care is made available to the patients of this practice.
- You are not required to provide this information or to give permission for it to be used as described above. If you have any further questions regarding the accumulation or the use of this information please inquire either in person or by email to: info@qgmg.com.au
- Please remember that the accumulation of this information is ultimately in the best interest of yourself and all patients attending this practice.
How we handle emails
We will preserve the contents of any QGMG email message that you send us if we believe that we have a legal requirement to do so. Emails sent to or from QGMG are routinely monitored for quality control, systems administration and legal compliance purposes.
If you wish to discuss any aspect of this policy please contact us.
Links to Other Organisations
Our website contains links to other organisations and their websites. Those organisations may also collect personal information about you. We do not hold any responsibility for the privacy practices of other businesses including the content of any websites that are linked to our website. QGMG encourages users to be aware when you leave QGMG website and to read the privacy policy of each new organisation prior to entering any personal information.
Security and Storage of Information
QGMG places a high level of importance and value on the security of all information associated with our clients. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.
Personal information is de-identified and/or destroyed by us when it is no longer needed by us or when the person involved asks to be removed entirely from any method of communication with QGMG.
QGMG retains the information provided to us by you including possibly your contact and credit card details to enable us to monitor and verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities, with 24 hour security.
Information stored within our network and computer systems can only be accessed by those within the organisation with authority and computer network password sanctions.
No data transmission over the internet can be guaranteed to be 100 per cent secure. As a result of this, while we aim to protect the personal information of all users, QGMG can not ensure or warrant the security of any information transmitted to it from any online product or service and therefore, the users do so at their own risk. Once the information is received by QGMG, every effort is made to ensure the security of the information on the systems.
The user is ultimately responsible for the safe keeping of all login information, passwords, account information and personal data. You should aim to keep all of this secret and be careful and responsible when providing information online.
Access to and Correction of Information
QGMG wishes to only maintain information about its clients, customers, tenant companies, past companies and contractors that is correct, accurate, timely, relevant and appropriate.
We are more than happy to allow you to access the information we have on record for you so long as that request for information access is in accordance with the National Privacy Principles.
If you notice that your information is not correct, we will correct that information only if we are satisfied that the information relates to you.
Adequate reasoning will be provided should we not provide you with access to the information you have requested for any reason.
Complaints
Any complaints regarding this privacy policy, collection and / or use of information collected by us should be directed to us via email by completing an online enquiry form here.
We will comprehensively investigate any complaints made and attempt to resolve any breach that may have occurred in relation to the collection, use or destruction of personal information held by QGMG in accordance with the Commonwealth Privacy Legislation. If you are not satisfied with the way it is investigated or the outcome of the procedure then you may request an independent person to further investigate your complaint. This is usually the Commonwealth Privacy Officer.
Transfer of Information Overseas
In accordance with the National Privacy Principles we may transfer personal information we have collected about you to someone other than you in a foreign country only if this such transfer is permitted by the National Privacy Principles.
Cookies
QGMG collects and analyses information from the site using œIP files .
Your IP address (the address that indentifies your computer on the internet and is recognised immediately by our web server) will be logged by QGMG anytime you visit our website to read or download information. The information that will be collected by our web server will include the date and time of your visit, the pages your view and any information you download. This information will be used for the sole purpose of our website evaluation and helping us to provide a quality site and continually improving our service.
Our web server also automatically collects non-personal information such as the type of internet browsers you use and the identification of any website you used to click through to our own. This information does not personally identify you and is only used to provide site analysis and helps us provide an effective service on our website.
Changes to Privacy Policy
Should QGMG make any changes to its Privacy Policy, it will post changes on this Privacy Policy page so that regular users are aware of the changes as to what information is collected, how it is used and the way in which their information may be disclosed to others. Therefore, please refer back to this page regularly review amendments and ensure you are up to date with our Privacy Policy.
Contacting Us
Should you require any further information regarding this Privacy Policy, please contact us
Should you require any further information on privacy legislation or the National Privacy Principles of Australia we recommend that you visit the Federal Privacy Commissioner’s website at www.privacy.gov.au.
Acceptance
You accept that your use of this website includes your acceptance of this Privacy Policy and the Legal Information.